Did your bus leave over 30 minutes late? We’re sorry about that! However, we offer a range of compensation for trips that are delayed at departure (trips delayed at arrival do not qualify for compensation).
After 30 minutes of delay at departure, and for whatever reason, BlaBlaBus will allow you to obtain a voucher equal to 50% of the price of your booking to use on your next trip with BlaBlaBus.
Delays over 90 minutes are eligible for the voucher plus a meal reimbursement. We will reimburse you upon receipt up to 10€ for any snack, meal or refreshments bought during your trip.
Delays over 120 minutes are eligible for the voucher, a meal reimbursement plus a full refund. Refunds are processed to the same card or payment method that you used when booking.
To request compensation simply contact us within 3 months of your trip.