If you are traveling with your guide dog or service animal, please complete the contact form for passengers with reduced mobility at least 36 hours before the start of your journey. You will also be presented this contact form after selecting the route that interests you.
If you have difficulty contacting us via the contact form, our customer service is available by phone at +49 (0) 40 822 108 80 from 8 a.m. to 8 p.m. Monday to Saturday.
Good to know :
- Your service animal will travel for free at your feet or on your lap. For safety reasons, he cannot occupy the central aisle or exits of the bus.
- For more comfort, we provide your service animal with the seat next to yours free of charge, subject to availability.
- Your dog is not required to wear a muzzle, if presented proof of his education as a guide dog.